Start here: what a finished ek33 withdraw looks like
Most players who say a payout is slow have one of two things missing. Either the account has never been verified, or a bonus is still sitting inside its wagering requirement. Both are fixable in a few minutes once you know where to look.
The cashier form is short. You pick an amount, pick the wallet that funded your account, confirm a one-time code, and wait. The hard part is everything behind that form: the ceiling on your account, the name on the wallet, and the three documents that clear KYC.
Everything below matches what the cashier and the verification form show inside your account. If a screen ever says something different from this page, follow the screen and ask live chat to explain the gap.
Have these ready before you begin
- Your NID, passport or driving licence, photographed front and back.
- The bKash, Nagad, Rocket or Upay number saved in your profile, not an agent number.
- The mobile phone on the account, so you can read the one-time code.
The payout request, step by step
Five taps from balance to wallet. Read the offer on each screen before you approve it, because a confirmed request cannot be edited from your side.
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1
Log in and open your wallet
Tap the balance chip at the top of the lobby and choose Withdraw. The form lists only the payment numbers already saved on your account, so there is nothing to type from memory and nothing to mistype.
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2
Enter an amount of ৳400 or more
The minimum withdrawal is ৳400. On a standard Member account the daily ceiling is ৳75,000, so the form stops you before you submit if the figure crosses either line. Round numbers are easier to trace if a payout ever needs a manual check.
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3
Pick the wallet that funded you
Payouts go back to the bKash, Nagad, Rocket or Upay number that made the deposit, or to the bank account already on file. A number registered to a friend or a relative will fail review, even if you own that phone.
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4
Confirm the one-time code
An SMS code lands on the registered mobile number. Type it while the timer runs. If it expires, start the request again rather than resending the code four or five times in a row.
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5
Wait about four minutes, then check your SMS
Most payouts settle in roughly 4 minutes. The first payout on a new account can take up to 1 hour, because it also passes a manual check of the account history alongside the automatic one.
Before you press Withdraw
Three quick checks save most players a day of back and forth.
- Name on the wallet matches the name on the account.
- Any active bonus has cleared its wagering.
- You have not hit ৳75,000 in payouts today.
Limits, wagering and timing
One table covers the numbers people ask about most. Every figure here is the same one the cashier uses.
| Item | Figure |
|---|---|
| Minimum withdrawal | ৳400 |
| Minimum deposit | ৳100 |
| Deposit credited in | About 2 minutes |
| Standard payout time | About 4 minutes |
| First payout on a new account | Up to 1 hour |
| Daily ceiling, Member level | ৳75,000 |
| Wagering on the 125% deposit bonus | 21× before cash-out |
Daily ceiling applies per account, not per request.
The wagering line is the one that catches people out. If you claimed the 125% first deposit bonus, capped at ৳30,000, the bonus money and anything won from it must be turned over 21 times before that portion can leave the account. A deposit made without a bonus carries no such condition.
The daily ceiling is a total, not a per-request cap. Three payouts of ৳25,000 in one day reach the same ৳75,000 limit as one payout of ৳75,000. If you are close to the line, send what fits and let the rest wait for the next day.
Five routes out, none of them need a branch visit
All five payment methods move in and out at the same speed, so the choice comes down to which one you already use every day.
- bKash Deposit ~2 min Payout ~4 min
- Nagad Deposit ~2 min Payout ~4 min
- Rocket Deposit ~2 min Payout ~4 min
- Upay Deposit ~2 min Payout ~4 min
- Bank Transfer Deposit ~2 min Payout ~4 min
Mobile wallets handle the largest share of ek33 deposits and payouts in Bangladesh, mostly because the confirmation SMS arrives before you have closed the app. Bank transfer suits players moving larger sums who want the money sitting in a savings or current account rather than a wallet balance.
Keep one number for both directions. Mixing a Nagad deposit with a bKash payout is possible only after both numbers are saved and verified in your profile, and it slows the first review. Pick one route, keep it, and let the cashier learn your pattern.
Clearing KYC before the first payout
Verification is needed once, before your first withdrawal. It takes about 6 hours to review and it is never repeated unless your details change.
The three documents we accept
Any one of these is enough. Pick the one that is current, unlaminated at the edges, and in your own name.
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National ID Card (NID)The fastest option for Bangladeshi players. Both sides, all four corners visible.
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PassportUse the photo page only. Keep the machine-readable strip at the bottom in frame.
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Driving LicenceWorks well when the NID laminate has worn. Front and back again.
Verification must be complete before your first withdrawal, not after it.
Uploading it, in order
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1
Open Profile, then Verification
Do this on the phone you normally use. The form remembers the session and the upload starts faster than on a borrowed handset.
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2
Choose the document type and photograph the front
Lay the card flat on a plain, dark surface with daylight or a ceiling light to one side. Avoid the phone flash directly above the card.
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3
Turn it over and shoot the back
The back is where the address and the issuing office sit, and a missing back is the single most common reason a file comes back.
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4
Take the selfie if the form asks for one
Hold the same card beside your face, look at the lens, and keep your whole head in the frame. No cap, no sunglasses, no filter.
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5
Submit and give it about 6 hours
Review usually finishes inside 6 working hours. You get a notification either way, and a rejection always comes with the specific reason.
Photo rules that pass on the first upload
The reviewer sees a small version of your image on a normal screen. If the text is not readable there, it does not pass.
- All four corners of the card inside the frame, with a little space around each edge.
- Name, number and date of birth sharp enough to read without zooming.
- No glare across the laminate, no finger shadow over the photo panel.
- Colour photo, not a scan, a photocopy or a screenshot of another phone.
- Nothing cropped, folded, taped over or edited in any app.
What happens to your documents
Uploads are stored against your account record and used only to confirm the name, photo and date of birth on the account. They are not used for marketing, and they are never shown to other players.
Only the verification team opens the files. If you want to know what is held after an account is closed, ask live chat and they will walk you through the privacy policy line by line.
Read the Help CenterWhy a request stalls, and the fix
Almost every stalled ek33 withdrawal falls into one of five patterns. Match yours, apply the fix, and resend.
| What you see | Usual cause | What to do |
|---|---|---|
| Pending for more than an hour | First payout on a new account, KYC still open | Finish verification. Nothing else moves the request forward. |
| Rejected: name mismatch | Wallet registered to someone else | Switch to a number in your own name and save it in your profile. |
| Rejected: wagering incomplete | Bonus still has turnover left on it | Clear the 21× requirement, or ask live chat to cancel the bonus first. |
| Amount capped at ৳75,000 | Daily ceiling already reached | Send the rest the next day, or climb a level for a higher cap. |
| Code never arrives | Number changed, or the inbox is full | Request one resend, check the spam folder, then update the number with live chat. |
A rejection is not a lost payout. The balance returns to your wallet as soon as the request fails, so you can correct the cause and send it again the same day, provided the daily total still has room.
If a request sits with no status change for longer than the first-payout hour, open live chat with the request number and the amount. Support works around the clock and can see exactly which check is holding the queue.
Daily ceilings by account level
Levels are set by monthly turnover. A higher level raises the daily payout cap and adds cash back on top of it.
| Level | Monthly turnover | Cash back | Daily payout cap | Birthday bonus | Manager |
|---|---|---|---|---|---|
| Member | No minimum | 1.0% | ৳75,000 | None | No |
| Star | ৳60,000 | 1.1% | ৳100,000 | ৳900 | No |
| Elite | ৳260,000 | 1.2% | ৳140,000 | ৳2,800 | Yes |
| Master | ৳1,100,000 | 1.3% | ৳180,000 | ৳8,400 | Yes |
| Legend | ৳4,600,000 | 1.4% | ৳250,000 | ৳26,000 | Yes |
Moving from Member to Star lifts the daily payout cap from ৳75,000 to ৳100,000 and adds a personal point of contact for payout questions. Full tier rules sit on the ek33 Bonus & VIP page.
Answers from the support desk
The six questions live chat handles most often about cashing out.
Why is my payout still pending after four minutes?
Can I withdraw to a friend's bKash number?
Do I have to finish the 21× wagering before I cash out?
What if my NID upload is rejected twice?
Is the withdrawal limit per request or per day?
Can I verify and withdraw from the app?
Stuck on a step?
Live chat runs around the clock and can see your KYC status, any wagering left on a bonus, and the exact reason a request failed. Have your account number ready.
Open Live Chat