Read this once and you will know exactly which button to press, how much you can send, and what to do if the money leaves your phone but never reaches your balance.
A deposit is the only step that puts real money into your ek33 wallet, so it is worth doing slowly the first time. The platform accepts five funding routes: bKash, Nagad, Rocket, Upay and a normal bank transfer. All of them start from the same Deposit screen inside your account, and all of them share the same ৳100 minimum.
This page covers the deposit side only. It walks through the comparison table, the five steps that never change, method-by-method instructions, and the small set of problems that cause almost every failed payment. If you have not opened an account yet, start at the register page and come back here afterwards.
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Five Funding Routes: What Each One Asks of You
Nothing about a mobile wallet deposit is complicated, but the routes are not identical. A bKash transfer is confirmed inside the bKash app with your PIN. A Nagad transfer works the same way through Nagad's own prompt. Rocket and Upay follow their own menu layouts, and a bank transfer sends you out to your bank's app or branch counter. The table below is the honest summary: what you must have, how little you can send, and how long the balance normally takes to update.
- bKash ৳100 2 min 4 min
- Nagad ৳100 2 min 4 min
- Rocket ৳100 2 min 4 min
- Upay ৳100 2 min 4 min
- Bank Transfer ৳100 2 min 4 min
Times are the normal case, not a promise for every hour of the day. Bank transfers also depend on your own bank's processing window, so a late-night transfer can sit longer than two minutes.
Mobile wallets are the practical choice for most players in Bangladesh: the money is already in the phone, the confirmation SMS arrives instantly, and you keep a TrxID you can show support if anything goes missing. Bank transfer makes more sense when you are moving a larger amount and do not want to hit a wallet's daily ceiling. If you prefer doing all of this inside one app, the ek33 app for Android keeps the deposit screen two taps from the lobby.
One detail matters more than people expect: the name on the wallet or bank account should match the name on your ek33 account. A deposit from your cousin's bKash is not automatically a problem, but it does make the later identity check harder and slower to clear.
The Deposit Flow: Five Steps on Any Phone
Whatever route you pick, the shape of the transaction is the same. Learn this sequence once and every method becomes a variation on it. The whole thing takes about two minutes on a decent connection.
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1
Sign in and open Deposit
Log in to your account, then open the Deposit or Wallet area. If the button is greyed out, you are not signed in properly and the payment details will not generate.
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2
Choose the method that holds your money
Select bKash, Nagad, Rocket, Upay or Bank Transfer. Pick the one where the balance already exists, not the one you intend to top up first.
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3
Type the amount, minimum ৳100
Enter anything from ৳100 upward and confirm. Read the number back before you continue; a missed zero is the most common self-inflicted error.
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4
Approve the prompt with your wallet PIN
Your wallet app or an SMS prompt asks for the PIN. Approve it yourself. Nobody from ek33 needs your PIN or password, and sharing either one empties accounts.
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5
Return and check the balance
The balance usually updates within 2 minutes. If it has not, open Transaction History before you send a second deposit; the first one may simply still be settling.
Method by Method: Where the Buttons Actually Sit
Below are the exact screens, in the order you will meet them. Minimum deposit stays at ৳100 for every route, and no route requires a separate registration on the payment side.
bKash
- Open bKash on the same phone and confirm the balance covers the deposit plus any wallet charge.
- In ek33, go to Deposit, choose bKash, and enter your amount.
- Copy the payment number the screen shows. Send money to it from your own bKash account; do not use the "Payment" option if the screen says "Send Money".
- Approve the request with your bKash PIN and wait for the confirmation SMS.
- Go back to ek33 and refresh. The balance moves within about 2 minutes.
Nagad
- Open Nagad and check that your account is active and not limited for the day.
- On ek33, choose Nagad on the Deposit screen and type your amount.
- Send the amount to the number shown, matching the reference exactly if one appears.
- Enter your Nagad PIN when the prompt arrives. The SMS confirmation follows within seconds.
- Return to ek33, refresh the wallet, and confirm the new balance.
Rocket
- Dial the Rocket menu on your phone or use the Rocket app, and confirm your balance first.
- On ek33, select Rocket and note the receiving number and the reference code.
- Complete the send from your Rocket account, entering the reference when the menu asks for it.
- Save the confirmation SMS. Rocket's message wording is shorter than bKash's, but the TrxID is still there.
- Refresh the ek33 wallet. If nothing appears after 2 minutes, treat it as a pending deposit, not a lost one.
Upay
- Open the Upay app and check the wallet balance and any daily send limit.
- In ek33, choose Upay and enter your deposit amount.
- Send to the number displayed, then approve the transaction with your Upay PIN.
- Wait for the in-app confirmation screen and the SMS.
- Refresh ek33. Upay settlements are usually as quick as bKash and Nagad.
Bank Transfer
- In ek33, choose Bank Transfer and copy the account name, account number and any routing detail shown.
- Open your bank's app, internet banking or a branch counter, and set up the transfer with the exact amount.
- Put your ek33 username or account number in the reference field. This is what ties the transfer to your wallet.
- Complete the transfer and save the screenshot or receipt.
- Refresh the ek33 wallet. If the bank is slow, the usual result is a delay rather than a lost deposit; live chat can trace it with the receipt.
Money Left Your Phone but Not Your Balance?
Almost every failed deposit falls into one of six situations. Before you retry, match what you see against the table and follow the action in the third column. Sending a duplicate deposit while the first one is settling is the one mistake that genuinely creates a mess.
| What you see | Likely cause | What to do |
|---|---|---|
| Wallet says success, ek33 balance unchanged | Settlement still running, or the reference did not match | Wait 2 minutes and refresh. Check Transaction History before trying again. |
| The deposit form rejects the amount | Below the ৳100 minimum or above the per-transaction cap shown on screen | Round up to at least ৳100, or split the amount across two deposits. |
| The PIN prompt never appears | Wallet app out of date, or notifications blocked on the phone | Update bKash or Nagad, then restart the deposit from the ek33 screen. |
| Money gone, no TrxID saved | The confirmation screen closed before the SMS arrived | Open the SMS inbox or the wallet statement; support needs that ID to trace a payment. |
| Several failures in a row | A daily send limit or a flag on the wallet side, not on ek33 | Switch to a different method for now, or call your mobile money operator. |
| Deposit clears but withdrawal is blocked | Identity check not finished yet | Send your documents; the review normally takes about 6 hours. |
If none of the six fit, take it to the help center or live chat, which runs 24/7. Have three things ready: the amount, the approximate time, and the TrxID or bank receipt. With those, an agent can usually see where the payment stopped on the first reply. Without them, the conversation starts with questions you could have answered in advance.
Paperwork Sits Between Deposit and Cash Out
Depositing is open, but the first withdrawal needs a verified identity. The check happens once, before your first cash out, and it accepts three document types: your National ID card, a passport, or a driving licence. A clear photo of the front and back is enough.
Review normally completes in around 6 hours. Once it is done, withdrawals follow the standard path: a minimum of ৳400, usually credited in about 4 minutes, with the first withdrawal sometimes taking up to 1 hour while the account is being checked. The base daily ceiling is ৳75,000, and it rises with your VIP tier from Star upward. Full detail lives in the withdrawal and KYC guide.
Verifying early is the small piece of housekeeping that saves an argument later. Do it while your balance is calm, not at midnight with a pending withdrawal you are waiting on.