These terms are the agreement between you and ek33 when you open an account, send money to your wallet or place a bet. They cover the website, the ek33 app, live chat and every game in the lobby. Read them before you register, and ask live chat if a rule is unclear.
What you agree to when you sign up for ek33
You accept these terms when you tick the box on the ek33 sign-up form. From that moment the rules apply to every deposit, bet and withdrawal on your account. Only adults who accept them may use the service, and accepting them on behalf of someone else is not allowed.
The details you give must be true: your real name, date of birth, mobile number and, at withdrawal, a photo of your National ID. An ek33 account opened with borrowed details cannot be paid out, because the name on the wallet has to match the name on your bKash, Nagad, Rocket, Upay or bank account.
Who can hold an ek33 account
ek33 accounts are for adults. You must be 18 or older to register, deposit or play, and we may ask for proof of age at any point, not only when you take money out.
One account per person and per household. If two people in the same home want to play, each needs their own verified identity, phone number and payment account. Buying, selling, lending or sharing an ek33 login is a breach of these terms, and so is acting as an agent for another player.
Bets placed with your password are treated as yours, even if someone else pressed the button. Keep the login to yourself and tell live chat straight away if you think it has been used without you.
Money in: bKash, Nagad, Rocket, Upay and bank transfer
You can deposit from ৳100 with bKash, Nagad, Rocket, Upay or a bank transfer. Most payments reach your ek33 balance in about 2 minutes. Use a wallet or bank account in your own name: money sent from a friend's account is returned to the sender and never credited.
Your first deposit of ৳100 or more qualifies for the 125% welcome bonus, capped at ৳30,000. Later deposits can take the 18% reload offer, and every player earns 1.0% daily cashback on eligible bets. Bonus credit is not cash. It has to be played through 21 times before any of it can leave your ek33 wallet.
The welcome offer in numbers
| Offer | Rate | Maximum | Playthrough |
|---|---|---|---|
| First deposit bonus | 125% | ৳30,000 | 21x |
| Reload bonus | 18% | — | 21x |
| Daily cashback | 1.0% | — | — |
Conditions for each offer sit on the ek33 bonus page. If a bonus is cancelled before the playthrough is finished, the bonus and the winnings it produced are removed, and your own deposit stays in the wallet.
How bets are settled in the ek33 lobby
The ek33 lobby holds 4,600 games from studios including Pragmatic Play, Playtech, CQ9, Habanero, FA Chai and Sexy Gaming. Stakes start at ৳1 and go up to ৳50,000 depending on the title, and each game shows its own return figure before you spin or deal.
Round results come from the provider's random number generator, not from ek33. If your connection drops mid-round, the provider's record decides the outcome. When a game malfunctions or a price is posted in error, the bet is void and the stake goes back to your balance.
Money out: limits, ID checks and timing
Withdrawals start at ৳400. Once your account is verified, payouts leave in about 4 minutes and the daily cap is ৳75,000. Money goes back to the same wallet or bank account you deposited from, in your own name.
Your first withdrawal needs a KYC check. Upload a photo of your National ID card, passport or driving licence; review takes up to 6 hours, and the first payout can take up to 1 hour after approval.
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1
Request the payout
Open your ek33 wallet, enter ৳400 or more and confirm the wallet number you want it sent to.
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2
Send your ID
Upload an NID card, passport or driving licence in the verification section. All four corners must be visible.
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3
Wait for the review
Our team checks that the name matches your ek33 account. This usually finishes within 6 hours.
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4
Get the money
Approved payouts reach bKash, Nagad, Rocket, Upay or your bank in about 4 minutes.
Bonus abuse, freezes and account closure
Bonuses are for one player, one account and one household. Running several ek33 accounts, backing both sides of the same market, staking the minimum just to clear playthrough, or using software to place bets for you all count as abuse.
When we find it, we may remove the bonus, void the bets it produced and return your deposit. Repeated abuse closes the account. A balance can also be frozen while we check a payment, a document or a betting pattern; freezes are temporary and live chat will tell you where the review stands.
Accounts opened by someone under 18, opened with forged documents or used to move money from crime are closed permanently, and winnings from them are not paid. You may ask for a review of any decision through live chat.
How changes to these terms reach you
These terms change when payment rules, game providers or local law change. The version published on this page is the one that applies to your ek33 account.
Small edits take effect as soon as the page is updated. If a change affects bonus playthrough, withdrawal limits or your rights, we tell you in the ek33 app and in a live chat message before it starts. Playing after that point means you accept the new version.
Playing within your limits and taking a break
You can set a daily deposit limit or ask for a break from your ek33 account in live chat, at no cost. Self-exclusion takes effect immediately and lasts as long as you choose.
Treat betting as entertainment, not income. Never deposit rent money, school fees or medicine money. Our responsible gaming page lists the warning signs and the support options that exist in Bangladesh.
Complaints and 24/7 ek33 live chat
Live chat is open 24/7 and is the quickest way to reach the ek33 team. The help center answers the usual questions about login, deposits and the app; anything about a specific bet goes to chat.
For a complaint, send the game name, the round number and the time of the bet. We compare your report with the provider's round history and reply with the result. Keep your transaction numbers, because they make the check much faster.
Quick answers before you tick the box
Is the 125% welcome bonus cash?
Can I open more than one ek33 account?
How long does an ek33 withdrawal take?
What happens if I deposit from a friend's bKash number?
That is the whole agreement. When you are ready, create your ek33 account, or go back to the ek33 home page to look at the games first.