ek33's Commitment to Safe Play
ek33 is built for players in Bangladesh who want to enjoy games, sports, and casino action as a form of entertainment — not as a way to earn a living or to escape from daily stress. We take that distinction seriously.
Responsible gaming is not a checkbox for us. Every account on ek33 has access to spending controls, cooling-off periods, and a direct route to permanent self-exclusion. Our 24/7 Live Chat team is trained to respond to players who reach out about their play patterns, without judgment.
This page explains what tools we provide, how to use them, and where to get independent help if you need it.
What Is Problem Gambling?
Problem gambling happens when betting stops being recreational and starts affecting money, relationships, work, or mental health. It is not about how much money someone spends — a person can bet small amounts and still have a problem if the behaviour is compulsive or secretive.
Gambling disorder is recognised by health organisations worldwide as a behavioural condition that responds well to early support. The sooner a player identifies the signs, the easier it is to regain control.
Warning Signs to Watch For
Ask yourself honestly whether any of the following apply to you:
- You spend more time or money gambling than you planned to.
- You chase losses — betting more after a losing session to try to win it back.
- You hide your gambling from family or friends.
- You borrow money or sell belongings to fund your play.
- Gambling feels like the main thing you look forward to each day.
- You feel irritable, anxious, or restless when you try to stop or reduce.
- Your work, studies, or relationships are suffering because of gambling.
If two or more of these feel familiar, we strongly encourage you to use one of the tools below or to contact a support organisation. You can also reach ek33's Live Chat team right now — they can apply a temporary limit or cooling-off period to your account within minutes.
Tools Available to ek33 Players
All of the following controls are free and available to every registered player. Contact 24/7 Live Chat to activate any of them, or look for the responsible gaming section in your account settings.
| Tool | What It Does | How to Activate | Reversible? |
|---|---|---|---|
| Deposit Limit | Caps how much you can deposit per day, week, or month. | Account settings or Live Chat | Yes — but increases take 7 days to take effect |
| Session Time Reminder | Sends an alert after a set period of play (e.g. 1 hour) so you can decide whether to continue. | Account settings | Yes, any time |
| Cooling-Off Period | Pauses your account for 24 hours, 7 days, or 30 days. You cannot log in or deposit during this time. | Live Chat only | No — the period must run its full course |
| Reality Check | Shows a brief summary of your session activity — time played and net result — at regular intervals. | Account settings | Yes, any time |
| Self-Exclusion | Closes your account permanently. No new account may be opened with the same identity documents. | Live Chat — see process below | No |
Deposit limits take effect immediately when you lower them. If you request an increase, the change is delayed by 7 days — this gives you time to reconsider. Cooling-off periods and self-exclusion are actioned within 1 hour of your request being confirmed.
How to Request Self-Exclusion
Self-exclusion is a permanent decision. Before you proceed, consider whether a cooling-off period or deposit limit might be enough. If you are certain, follow these steps:
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1
Open Live Chat
Start a conversation with the ek33 support team at any time. Live Chat is available 24/7 — there is no waiting period to begin the request.
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2
State Your Request Clearly
Tell the agent you wish to self-exclude permanently. You will be asked to verify your identity — your registered mobile number and date of birth are usually sufficient.
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3
Confirm in Writing
The agent will send a confirmation message in the chat. Reply to confirm. This written record protects you — the exclusion cannot be reversed after this step.
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4
Account Closure Within One Hour
Your account will be closed within one hour. Any remaining balance will be refunded to your registered bKash, Nagad, or Rocket account within 4 minutes of processing.
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5
Block Marketing Communications
Inform the agent if you want all promotional messages stopped immediately. ek33 will suppress your contact details from bonus campaigns and push notifications.
After self-exclusion, ek33 will refuse any attempt to open a new account using the same National ID Card (NID), passport, or mobile number. If you believe ek33 has accepted a new registration from you in error after a self-exclusion, contact Live Chat immediately.
Underage Gaming Prevention
ek33 does not permit anyone under 18 years of age to register or play. This is a firm rule with no exceptions.
During the KYC (Know Your Customer) process — which is required before your first withdrawal — you must provide a valid government-issued ID: a National ID Card (NID), passport, or driving licence. Documents are reviewed within 6 hours. Any account found to belong to a person under 18 will be closed immediately and any funds will be handled according to applicable regulations.
Advice for Parents and Guardians
If you share a device with young people in your household, we recommend using parental control software to block access to gaming and gambling websites. Keep your ek33 login credentials private. If you believe a minor has accessed your account, contact ek33 Live Chat immediately — the team will review the account activity and take appropriate action.
Getting Further Support
ek33's Live Chat team can apply account controls, but they are not counsellors. If you are dealing with the emotional or financial impact of problem gambling, speaking to an independent organisation is an important step. The following resources offer confidential support:
Gamblers Anonymous (International)
A peer-support programme based on the 12-step model. Online meetings are available in English and are open to players anywhere in the world. Visit gamblersanonymous.org for a schedule.
GamCare
GamCare runs the National Gambling Helpline and provides free counselling, resources, and forum support. Their self-help tools are available online at gamcare.org.uk — no registration needed to access the resource library.
BeGambleAware
An independent charity that offers information, advice, and referral to specialist treatment services. The begambleaware.org website includes a self-assessment quiz and a live chat counselling service.
Kaan Pete Roi (Bangladesh)
A Bangladesh-based emotional support helpline staffed by trained volunteers. While not gambling-specific, their counsellors handle stress, financial anxiety, and behavioural concerns. Contact via their website or Dhaka-based phone line.
None of the above organisations share information with ek33. Reaching out to them is completely confidential.
Common Questions
Can I lower my deposit limit and have it take effect immediately?
Yes. When you request a decrease to your deposit limit, the new lower limit takes effect right away. Increases, however, are delayed by 7 days. This asymmetry is intentional — it gives you a window to reconsider before spending more becomes easier.
What happens to my balance if I self-exclude?
Your remaining balance will be refunded to your registered payment method — bKash, Nagad, Rocket, or Bank Transfer — within 4 minutes of the closure being processed. Any active bonus funds that have not met the wagering requirement (21×) will be forfeited, as the terms require the bonus to be played through before withdrawal.
I took a cooling-off period but I feel ready to play again. Can I end it early?
No. Cooling-off periods are designed to be irrevocable for their full duration. If you requested a 7-day pause, your account will remain inaccessible for all 7 days regardless of how you feel afterwards. This is intentional — many players who request a break feel the urge to return during the first 24–48 hours, and the enforced pause helps break that cycle.
Will ek33 notify my family if I self-exclude?
No. ek33 treats your account information as strictly confidential. We will not contact your family, employer, or any third party. The only people who will know about your self-exclusion are you and the ek33 support staff who processed the request.
How do I know if my child has been gambling on ek33?
All accounts require a valid government-issued ID and a mobile number during registration. If a minor has used your identity documents to open an account, contact ek33 Live Chat immediately with proof of your identity. The team will investigate and close any fraudulently opened account. We also recommend using parental control software on shared devices to block access to gambling platforms at the network or device level.